Use the sections below to find help with eLearning, travel, exams and other common questions.
eLearning Support
How do I access my eLearning course?
Log in to your account and go to your course dashboard. Your enrolled courses should appear there.
I cannot log in. What should I do?
First, check that your email address and password are correct. If you still cannot access your account, use the password reset option or contact support.
My course video will not play. How can I fix this?
Try refreshing the page, using another browser, checking your internet connection, or clearing your browser cache.
Travel Advice
Where is the training centre located?
Add the full address, map link and any local directions here.
Which airport should I fly to?
Add recommended airport information, transfer advice and estimated travel times here.
Do you recommend nearby hotels?
Add links to your accommodation page or list recommended nearby hotels here.
Exam Information
When will I receive my exam details?
Add your exam confirmation, timing and communication details here.
What do I need to bring to the exam?
Add ID requirements, equipment, documents and arrival instructions here.
When will I receive my results?
Add expected results timelines and certificate information here.
General Information
How do I contact support?
Add your support email, phone number or contact form link here.
Can I change my booking?
Add your booking change policy, deadlines and contact details here.